Gendy_90
27-07-2013, 04:29
السلام عليكم
انا اشتريت لاب توب Lenovo Z580 من يومين و قابلني مشكلة تعريف كارت الشاشة Nvidia GeForce 630M و هل اللى متركب في الجهاز هو 630 ولا 635 زي ما الناس بتقول .. لفيت كتير في المنتديات و دورت ..
و لقيت أحسن حل .. قمت مكلم خدمة العملاء Live Chat و هما ادوني الحل ..
فقلت أنزله بالمره ..
Chat Transcript
07/26/2013 07:09 AM
[06:50:20 AM] Hi, my name is Rashid. How may I help you?
[06:50:38 AM] Mostafa El Gendy: Hi mr. Rashid
[06:50:57 AM] Mostafa El Gendy: i bought Lenovo Z580 yesterday
[06:51:32 AM] Mostafa El Gendy: it is with Nvidia GeForce 630M .. 2GB detictaed
[06:51:40 AM] Rashid: OK
[06:52:03 AM] Mostafa El Gendy: i try to install it but there is a problem
[06:52:27 AM] Mostafa El Gendy: some people told me that your laptop come with 635M not 630M
[06:52:29 AM] Mostafa El Gendy: ??
[06:52:53 AM] Rashid: Are you not able to install the drivers?
[06:53:00 AM] Mostafa El Gendy: yes
[06:54:21 AM] Rashid: Which driver version are you trying to install?
[06:54:26 AM] Rashid: What operating system are you running?
[06:54:57 AM] Mostafa El Gendy: 630M
[06:55:06 AM] Mostafa El Gendy: windows 7 - 64bit
[06:55:43 AM] Rashid: Please right click on the Desktop and select NVIDIA Control Panel.
[06:56:59 AM] Mostafa El Gendy: no ( selction ) about nvidia !! .. just intel
[06:57:34 AM] Rashid: OK>
[06:59:44 AM] Rashid: Let me update you with a driver. Kindly try that and check. Also, to let you know the driver for GT 635M and GT 630M is same.
[07:00:09 AM] Mostafa El Gendy: ok
[07:00:32 AM] Rashid: Please download and install the driver from the link below: https://www.nvidia.com/object/notebook-win8-win7-64bit-314.22-whql-driver.html (https://www.nvidia.com/object/notebook-win8-win7-64bit-314.22-whql-driver.html) Click Ok for the extraction folder path and accept the license agreement. Select Custom (Advanced) from the two options available there during Installation Options and press Next. Check the Option that says “Perform clean installation” and press Next.
[07:02:12 AM] Mostafa El Gendy: ok
[07:02:15 AM] Mostafa El Gendy: thanks alot
[07:02:22 AM] Rashid: My pleasure.
[07:02:39 AM] Mostafa El Gendy: but it will take time .. and i will do that .. thanks again :)
[07:02:52 AM] Rashid: Sure :) Kindly keep us updated.
[07:03:32 AM] Mostafa El Gendy: kindly can i sak you a qustion ... is there aproblem with 32.18 update !!
[07:03:38 AM] Mostafa El Gendy: ??
[07:03:54 AM] Rashid: Not really.
[07:04:18 AM] Rashid: We have tested that driver of 100's of workstation here in our labs.
[07:04:50 AM] Mostafa El Gendy: but some people on internet saied that a problem happened with its's drivers
[07:05:08 AM] Mostafa El Gendy: they saod that drivers burened
[07:05:16 AM] Mostafa El Gendy: *said
[07:06:41 AM] Rashid: Its very unlikely for the card to modify the hardware. It just helps you in providing access for controlling the hardware within Windows. If it was the driver then it would have affected our system as well since we update the driver as soon as they are published.
[07:09:12 AM] Mostafa El Gendy: thanks
[07:09:16 AM] Mostafa El Gendy: good bye :)
[07:09:22 AM] Rashid: Bye :)
[07:09:31 AM] 'Mostafa El Gendy' disconnected ('Concluded by End-user').
[---001:002864:02484---]
الحل هو اللى انا ملونه بالاصفر ...
ادخل حمل الكارت بتاعك من هنا .. و ادخل على Customs و بعدين عمل على Clean installation ... و الف مبروووك .. :) :)
انا اشتريت لاب توب Lenovo Z580 من يومين و قابلني مشكلة تعريف كارت الشاشة Nvidia GeForce 630M و هل اللى متركب في الجهاز هو 630 ولا 635 زي ما الناس بتقول .. لفيت كتير في المنتديات و دورت ..
و لقيت أحسن حل .. قمت مكلم خدمة العملاء Live Chat و هما ادوني الحل ..
فقلت أنزله بالمره ..
Chat Transcript
07/26/2013 07:09 AM
[06:50:20 AM] Hi, my name is Rashid. How may I help you?
[06:50:38 AM] Mostafa El Gendy: Hi mr. Rashid
[06:50:57 AM] Mostafa El Gendy: i bought Lenovo Z580 yesterday
[06:51:32 AM] Mostafa El Gendy: it is with Nvidia GeForce 630M .. 2GB detictaed
[06:51:40 AM] Rashid: OK
[06:52:03 AM] Mostafa El Gendy: i try to install it but there is a problem
[06:52:27 AM] Mostafa El Gendy: some people told me that your laptop come with 635M not 630M
[06:52:29 AM] Mostafa El Gendy: ??
[06:52:53 AM] Rashid: Are you not able to install the drivers?
[06:53:00 AM] Mostafa El Gendy: yes
[06:54:21 AM] Rashid: Which driver version are you trying to install?
[06:54:26 AM] Rashid: What operating system are you running?
[06:54:57 AM] Mostafa El Gendy: 630M
[06:55:06 AM] Mostafa El Gendy: windows 7 - 64bit
[06:55:43 AM] Rashid: Please right click on the Desktop and select NVIDIA Control Panel.
[06:56:59 AM] Mostafa El Gendy: no ( selction ) about nvidia !! .. just intel
[06:57:34 AM] Rashid: OK>
[06:59:44 AM] Rashid: Let me update you with a driver. Kindly try that and check. Also, to let you know the driver for GT 635M and GT 630M is same.
[07:00:09 AM] Mostafa El Gendy: ok
[07:00:32 AM] Rashid: Please download and install the driver from the link below: https://www.nvidia.com/object/notebook-win8-win7-64bit-314.22-whql-driver.html (https://www.nvidia.com/object/notebook-win8-win7-64bit-314.22-whql-driver.html) Click Ok for the extraction folder path and accept the license agreement. Select Custom (Advanced) from the two options available there during Installation Options and press Next. Check the Option that says “Perform clean installation” and press Next.
[07:02:12 AM] Mostafa El Gendy: ok
[07:02:15 AM] Mostafa El Gendy: thanks alot
[07:02:22 AM] Rashid: My pleasure.
[07:02:39 AM] Mostafa El Gendy: but it will take time .. and i will do that .. thanks again :)
[07:02:52 AM] Rashid: Sure :) Kindly keep us updated.
[07:03:32 AM] Mostafa El Gendy: kindly can i sak you a qustion ... is there aproblem with 32.18 update !!
[07:03:38 AM] Mostafa El Gendy: ??
[07:03:54 AM] Rashid: Not really.
[07:04:18 AM] Rashid: We have tested that driver of 100's of workstation here in our labs.
[07:04:50 AM] Mostafa El Gendy: but some people on internet saied that a problem happened with its's drivers
[07:05:08 AM] Mostafa El Gendy: they saod that drivers burened
[07:05:16 AM] Mostafa El Gendy: *said
[07:06:41 AM] Rashid: Its very unlikely for the card to modify the hardware. It just helps you in providing access for controlling the hardware within Windows. If it was the driver then it would have affected our system as well since we update the driver as soon as they are published.
[07:09:12 AM] Mostafa El Gendy: thanks
[07:09:16 AM] Mostafa El Gendy: good bye :)
[07:09:22 AM] Rashid: Bye :)
[07:09:31 AM] 'Mostafa El Gendy' disconnected ('Concluded by End-user').
[---001:002864:02484---]
الحل هو اللى انا ملونه بالاصفر ...
ادخل حمل الكارت بتاعك من هنا .. و ادخل على Customs و بعدين عمل على Clean installation ... و الف مبروووك .. :) :)