Bassam_Darweesh
26-01-2015, 02:07
ارجو المساعدة ...
مطلوب انشاء Contact center بالمواصفات التالية:
1- automatic Call Distribution
2- IVR
3- Monitoring & Reporting
4- Queuing
5- Agent & Supervisor Clients
6- Agent Pooling
7- Scripting
8- Standard PBX Features- Call divert, Forward, Hold, Conference
9- Agent Skillset
10- Queue Priority
11- Display Waiting Calls
12- Call Agent
13- Agent Activity
14- Supervisor Display of Waiting Call
15- Monitor Agent
16- Supervisor Call Select
17- Recover Call from Hold
18- Abandoned call list
19- Callback
20- callback list display
21- Voice Mail
22- Automatic Answer
23- Campaign Call List
24- Message on Hold
25- Agent Whisper
26- Return to queue on No Answer
27- Interactive Voice Recognetion and respond system IVR
وكمان مطلوب
- Fail-Over (High availability)
- High level of security - IA3
- Compatibility with Standards provided by Yesser (YEFI) i
- Gateways
- Servers for Storage
also
Social media App. to be integrated with the solution
please i need your support for the Diagram & devices needed
مطلوب انشاء Contact center بالمواصفات التالية:
1- automatic Call Distribution
2- IVR
3- Monitoring & Reporting
4- Queuing
5- Agent & Supervisor Clients
6- Agent Pooling
7- Scripting
8- Standard PBX Features- Call divert, Forward, Hold, Conference
9- Agent Skillset
10- Queue Priority
11- Display Waiting Calls
12- Call Agent
13- Agent Activity
14- Supervisor Display of Waiting Call
15- Monitor Agent
16- Supervisor Call Select
17- Recover Call from Hold
18- Abandoned call list
19- Callback
20- callback list display
21- Voice Mail
22- Automatic Answer
23- Campaign Call List
24- Message on Hold
25- Agent Whisper
26- Return to queue on No Answer
27- Interactive Voice Recognetion and respond system IVR
وكمان مطلوب
- Fail-Over (High availability)
- High level of security - IA3
- Compatibility with Standards provided by Yesser (YEFI) i
- Gateways
- Servers for Storage
also
Social media App. to be integrated with the solution
please i need your support for the Diagram & devices needed